Terms & Conditions

By accessing and using this website, you accept and agree to be bound by the terms and conditions of Citizen Seva. If you do not agree with any part of these terms, please do not use our services.

Welcome to Citizen Seva. By using our website (https://citizenseva.com), you agree to comply with the following terms.

1. Service Description

Citizen Seva is an independent digital assistance platform providing services such as government form filling, document assistance, job applications, and online citizen services.

2. No Government Affiliation

Citizen Seva is a private service provider and is not affiliated with any government authority. All logos and trademarks belong to their respective organizations.

3. Nature of Services

We provide assistance services only. Final approval or rejection depends on the respective government department.

4. User Responsibilities

Users must provide accurate and complete information. We are not responsible for any rejection due to incorrect details submitted by users.

5. Service Charges

All payments made on this website are service charges for digital assistance. Government fees are separate unless clearly mentioned.

6. Payments

All payments are securely processed through authorized payment gateways such as Cashfree Payments. We do not store your card or banking details.

7. Service Delivery

Delivery time depends on the type of service and external government systems. Delays may occur due to reasons beyond our control.

8. Refund Policy

Refunds are applicable only as per our Refund Policy. No refund will be issued after successful service delivery.

9. Cancellation Policy

Cancellation is allowed only before the service process begins. Once processing starts, cancellation may not be possible.

10. Limitation of Liability

Citizen Seva shall not be liable for any losses due to delays, rejection, or incorrect information provided by users.

11. Prohibited Use

Users must not misuse the website or attempt unauthorized access.

12. Modification of Terms

We reserve the right to update these terms at any time without prior notice.

13. Governing Law

These terms are governed by the laws of India.

14. Contact Information

Company Name: Citizen Seva
Email: support@citizenseva.com
Mobile: +91 8381898125
Address: Lachhipur, Gorakhnath, Gorakhpur, Uttar Pradesh – 273015, India

15. User Consent

By using our services and making payments on this platform, you confirm that you have read, understood, and agreed to our Terms & Conditions, Refund Policy, and Privacy Policy.