Refund & Cancellation Policy
This Refund and Cancellation Policy governs payments made on Citizen Seva (citizenseva.com). By purchasing any service from our website, users agree to this policy.
1. Nature of Services
Citizen Seva provides digital assistance and facilitation services including online form filling support, application assistance, and information services. We do not sell physical goods or products.
Due to the digital and service-based nature of our offerings, services begin processing shortly after order confirmation.
2. Service Charges
Payments made on this website are service convenience fees for assistance and processing support. These charges cover professional effort, time, technical resources, and operational costs.
3. Cancellation Policy
Users may request cancellation only if the service has not yet been started. Once processing, verification, or submission work has begun, cancellation may not be possible.
4. Refund Eligibility
Refunds will be considered only under the following conditions:
- Service cannot be delivered due to technical or operational failure from our side.
- Duplicate payment made accidentally for the same service.
- Payment deducted but order not created due to system error.
5. Non-Refundable Situations
Refunds shall not be applicable under the following circumstances:
- User provides incorrect or incomplete information.
- Application rejected by government authority.
- Change of mind after payment.
- Delay caused by government portals or third parties.
- User fails to provide required documents on time.
- Service already initiated or completed.
- Lack of eligibility for a job, scheme, or service.
6. No Guarantee Clause
Citizen Seva does not guarantee job selection, approval, or government benefits. Payments are made strictly for assistance services only.
7. Refund Request Process
Users must submit refund requests via email with transaction details within 48 hours of payment.
Email: support@citizenseva.com
8. Refund Processing Time
Approved refunds will be processed within 5–7 working days to the original payment method. Processing time may vary depending on payment gateway or bank policies.
9. Chargeback & Dispute Policy
Users agree to contact Citizen Seva support before initiating any payment dispute or chargeback. Unauthorized chargebacks after service initiation may result in permanent suspension of services.
10. Abuse Prevention
Citizen Seva reserves the right to refuse refunds in cases of suspected misuse, fraudulent activity, or repeated refund requests.
11. Policy Updates
Citizen Seva reserves the right to modify this policy at any time without prior notice. Updated versions will be published on this page.
12. Contact Information
Citizen Seva
Email: support@citizenseva.com
Address: Lachhipur, Gorakhnath, Gorakhpur, Uttar Pradesh – 273015, India