Privacy Policy

Welcome to Citizen Seva (citizenseva.com). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

We may collect user information including name, email address, submitted documents, transaction details, IP address, and browser/device information when users request services.

2. Purpose of Data Collection

Information is collected for service processing, online application assistance, customer support, fraud prevention, and improving user experience.

3. Digital Service Nature

Citizen Seva provides digital assistance services only. We help users apply online but do not issue government certificates or approvals ourselves.

4. Payment Information

Payments are processed securely through third-party payment gateways. We do not store debit or credit card information on our servers.

5. Information Sharing

We do not sell or rent user data. Information may be shared only when required to complete requested services or comply with legal obligations.

6. Data Security

We implement reasonable technical and administrative safeguards to protect user data.

7. Cookies

Cookies may be used to improve website performance and user experience. Users may disable cookies through browser settings.

8. Third-Party Links

Our website may link to government or external websites. We are not responsible for their privacy practices.

9. User Consent

By using citizenseva.com, users agree to this Privacy Policy.

10. Data Retention

Information may be retained only as long as necessary for service completion and legal compliance.

11. Policy Updates

Citizen Seva may update this policy at any time. Changes will be posted on this page.

12. Contact Information

Email: support@citizenseva.com
Address: Lachhipur, Gorakhnath, Gorakhpur, Uttar Pradesh – 273015, India